If the right contact person for a particular matter or corresponding contact details are unknown, please find this information in our order documents (see examples below).
 

Receipt of invoice

For questions related to the receipt of invoices, please reach out to our EDI-team. Contact: edi-rechnungswesen@porsche.de
 

Accounting department 

If you need further details on a particular invoice, please refer to corresponding information on our portal (FIN).

The responsible accounting clerk should be contacted only if the information on our portal (FIN) is insufficient. Corresponding contact details can be found on the following sample order / delivery schedule excerpt:

Requesting department

If you have any questions related to invoice items that are currently being reviewed and approved in the requesting department, please get in touch directly with the responsible contact person from the corresponding department. Depending on the scope of delivery / service, queries about possible price deviations can be made here as well (in this case an internal alignment with the procurement department will take place). Corresponding contact details can be found on the following sample order / delivery schedule excerpt (sometimes also in the order text (usually item 10)):

Procurement department

Depending on the scope of delivery / service, queries about possible price deviations can be placed here (in this case an internal alignment with the requesting department will take place). Corresponding contact details can be found on the following sample order / delivery schedule excerpt.

Master data

In the event of a change to your company data, please make sure to submit corresponding adjustments to Dr. Ing. h.c. F. Porsche AG by means of an official letter including a letterhead (company name, address, VAT ID) and get in touch with your contact in Accounting/ Procurement.

Guarantees

For the submission, reclaim or other questions regarding guarantees, you can contact buergschaften@porsche.de. Please note that only guarantees that meet the requirements of Dr. Ing. h. c. F. Porsche AG are accepted. Applicable documents can be found at: Porsche AG.
 

Recourse

If you have any questions regarding recourse documents, please contact the responsible contact person from the department noted on the debit note.

You can request a copy of the recourse document at the contact regress@porsche.de.

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Logistics

If there are any uncertainties or questions related to the recording of goods or to the rejection of invoices due to "missing goods receipt entries," please directly reach out to the logistics contact assigned to your specific scope at the designated facility.

Plant 10          – Zuffenhausen: respective logistics coordinator
Plant 100        – Leipzig: respective logistics coordinator
Plant 40          – Sachsenheim: E-Mail: wareneingang.aftersales@porsche.de

For us to be able to handle your query with utmost efficiency, it is essential to include the following documents with every submission:

  • The rejection notice, along with the EDI visualization that is attached to said notice
  • The delivery note, proof of delivery, and the relevant invoice
  • In the event of multiple cases requiring clarification, kindly attach a summary including the invoice number (RG-Nr), delivery note number (LS-Nr), serial number (SNR), and delivered quantity, ideally in an Excel format
     

Further Information