White Paper – Stop Buying Customer Satisfaction with Your Profits
The Order-to-Delivery (O2D) process is an essential, cross-functional core process for the business success of manufacturing companies. It encompasses all activities required to fulfill customer demands - from the customer's order to production and delivery of the product.
By strategically designing the O2D process, companies can reconcile customer satisfaction and business success and solve a supposed dilemma: How can tomorrow's customers be served quickly and flexibly with tailored products and services while at the same time enabling stable and reliable planning for operations? However, this requires managers to change their thinking from a function-oriented perspective to a true end-to-end understanding of business processes. The Porsche Consulting white paper shows the central importance of the O2D process for achieving business objectives, and provides insights into proven design principles for the transformation towards a consistently implemented end-to-end process from customer to customer.
Porsche Consulting and Porsche Digital answer the key question: which services and business models in healthcare and well-being will provide the highest value for patients and customers in the future?
Commercial transport today accounts for 25 to 30% of urban traffic. An alternative to current urban logistics systems can be a combination of light to medium-duty commercial vehicles, streetcars and electric cargo bikes.
Cybersecurity is becoming a growing matter of competitive advantage for companies as a secure product to be a unique selling point in an environment of increasing cyber threats.
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