The point of view paper outlines why they are convinced that the answer is not about forcefully shifting from physical to virtual. Instead, it is about deliberately utilizing both physical and virtual elements to craft better overall customer experiences. In sports and well-being, there are many great examples of how physical and virtual aspects can be combined to create a unique experience. In healthcare, the shift from physical to virtual dramatically accelerated when the global pandemic limited access to traditional brick-and-mortar healthcare providers.