Customer service from a single source: Customer Relations Hubs now open in Berlin, Barcelona and Zagreb

The new Customer Relations Hubs in Berlin, Barcelona and Zagreb were officially opened last evening with festivities at all three locations. They will be first point of contact for queries by Porsche customers based in Europe. About one year ago, the company decided that this central point of contact would be operated in-house once again. 

“Exclusive customer service is a decisive cornerstone of a unique and special Porsche experience,” as Detlev von Platen, Member of the Executive Board for Sales and Marketing at Porsche AG, states. “Our contact with our customers is all about passion, speed, reliability and the individuality that our solutions offer – and a feeling of being welcome at Porsche. For this, we need employees who do their work with passion and who identify with our values.”

Detlev von Platen, Member of the Executive Board for Sales and Marketing at Porsche AG, Customer Relations Hub, Opening, Barcelona, 2023, Porsche AG
Detlev von Platen, Member of the Executive Board Sales and Marketing, Porsche AG (l.), at the opening event of the Customer Relations Hub in Barcelona

More than 130 new colleagues have been hard at work at Porsche in Berlin, Barcelona and Zagreb since the summer in order to ensure they can provide precisely this extraordinary level of customer service. 

Oliver Blume, Chairman of the Executive Board, Customer Relations Hub, Opening, Berlin, 2023, Porsche AG
Oliver Blume at the opening event of the Customer Relations Hub in Berlin
Customer Relations Hub, Opening, Barcelona, 2023, Porsche AG
Opening of the Customer Relation Hub in Barcelona
Customer Relations Hub, Opening, Zagreb, 2023, Porsche AG
Opening of the Customer Relations Hub in Zagreb
Customer Relations Hub, Opening, Zagreb, 2023, Porsche AG
Opening of the Customer Relations Hub in Zagreb with Mattias Ulbrich, CIO of Porsche AG and CEO of Porsche Digital (Second from left)

As part of the project, Porsche AG is working in lockstep with its subsidiary Porsche Digital. “The collaboration between Porsche teams is a key factor in successfully providing fast service to customers by using new technologies and better data management. At the same time, feedback flows directly back to the company. This heightens the customer focus,” explains Lutz Meschke, Deputy Chairman and Member of the Executive Board for Finance and IT. 

The Customer Relations Hubs will serve 30 countries in Europe and the Middle East. The new setup will continue to be refined over the next few months. Insights gained will inform future plans for customer service worldwide.

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Consommation et émissions

Cayenne S E-Hybrid

WLTP*
  • 1,7 – 1,4 l/100 km
  • 39 – 31 g/km
  • 31,7 – 29,2 kWh/100 km
  • 71 – 78 km

Cayenne S E-Hybrid

Consommation de combustible / Émissions
consommation de carburant en cycle mixte (WLTP) 1,7 – 1,4 l/100 km
émissions de CO₂ en cycle mixte (WLTP) 39 – 31 g/km
consommation électrique en cycle mixte (WLTP) 31,7 – 29,2 kWh/100 km
Autonomie électrique combinée (WLTP) 71 – 78 km
Autonomie électrique en zone urbaine (WLTP) 79 – 89 km
Classe d'efficacité: F

Macan Turbo Electric

WLTP*
  • 0 g/km
  • 20,7 – 18,8 kWh/100 km
  • 518 – 591 km

Macan Turbo Electric

Consommation de combustible / Émissions
émissions de CO₂ en cycle mixte (WLTP) 0 g/km
consommation électrique en cycle mixte (WLTP) 20,7 – 18,8 kWh/100 km
Autonomie électrique combinée (WLTP) 518 – 591 km
Autonomie électrique en zone urbaine (WLTP) 670 – 765 km
Classe d'efficacité: B